Streamlining the travel and booking processes with Laserfiche

A successful international carrier broke into new global markets with help from Laserfiche. When Virgin Atlantic Airlines of Great Britain launched Virgin Blue Airlines to offer domestic flights in Australia, it chose Laserfiche to support its initiative of instantly scanning and retrieving passenger data. Virgin Blue has since become Australia’s second-largest airline and has expanded its flight service, offering overseas flights directly, through subsidiary airlines, or through partnership agreements.

The keys to Virgin Blue’s success are an efficient online booking operation, which generates PDF itineraries that double as tickets, and a single, centralized database that stores all passenger information. Laserfiche maintains each customer’s details in a secure repository by reading bar codes placed on all important documents. Laserfiche products also interact with Virgin Blue’s reservation and process system, allowing for rapid cross-checking of passenger data and reporting.

“As soon as the door closes on any flight, we know how much money is on that flight,” says Nick Brant, the head of IT at Virgin Blue in Australia. “Many older airlines with legacy systems can’t see those results for months.”