Laserfiche saves time and space, and even earns money

Transamerica Financial Advisors, Inc. (TFA), is a member of the AEGON Group, one of the world’s leading multinational life insurance and financial services organizations. TFA provides investments and financial planning to clients nationwide through a network of more than 700 registered representatives, 42 offices of supervisory jurisdiction (OSJ) branches, and 51 home office staff. The company generates a lot of paper and was facing many typical problems related to that excess: misplaced documents, file storage expenses, delays in processing transactions submitted by mail, and regulatory challenges of retention requirements.

TFA chose Laserfiche as the foundation of TFA Synergy, a solution providing automated new account processing, Web-based document management, an e-Signature solution, and automated compliance review. “With TFA Synergy, we’ve improved service from the front office to the back office,” TFA IT manager Julius Baldueza adds. “Streamlined processes eliminated the inefficient manual workflows. At this point, 90% of our business is processed through Laserfiche.”

Besides the benefits TFA expected—elimination of lost paperwork, reduction in representatives’ faxing and mailing costs, and speedier approvals—Laserfiche has delivered some unintended perks, such as faster, more cost-effective audits. And then there’s the satisfied manager who now rents out the office space that his file cabinets used to occupy, at a price of $110 per square foot.