This entry-level position primarily involves working directly with our technical support staff on responding to solving escalated problem in a timely manner. You will be working with a wide variety of software environments, including C/C++ and .NET in Windows- and Web-based environments, to diagnose issues and find solutions or workarounds for problems that arise through the usage of our software in production environments. If you love solving problems, helping people, and knowing that your work makes a substantial impact, you will find this position rewarding.

• Bachelor's degree or equivalent experience in Computer Science or technical field
• Excellent troubleshooting skills
• Quickly and accurately determine the cause of a complex problem
• Experience in C/C++ and/or .NET technologies
• Experience with SQL (preferably Microsoft SQL or Oracle)
• Communicate effectively both in person and on the phone