Software Support Engineer

The Laserfiche Support team specializes in problem solving. We work with our resellers and customers in diagnosing their technical issues with the Laserfiche software to find a resolution that makes everyone happy.

We’re looking for motivated people that love challenges and the satisfaction that comes along with not only finding a solution, but helping out our customers along the way.

As a Software Support Engineer, you will:

• Provide support via phone, web-based chat, and email to our resellers and customers by analyzing, researching, and troubleshooting reported issues
• Document cases from inception until closure in our case management system
• Assist with creating writing pieces such as Knowledge Base articles
• Consult and develop effective relationships with our reseller’s technical support staff
• Test Laserfiche Windows and web based software

If you love solving problems, helping people, and knowing that your work makes a substantial impact, you will find the Software Support Engineer position rewarding.

Qualifications:

• Bachelor’s or Master’s degree in computer science, engineering, math, or the physical sciences
• Communicate effectively in person, on the phone, and electronically while maintaining professionalism
• Quickly and accurately determine the cause of a complex problem
• Think with a clear mind and originate clever and useful solutions
• Proficiency with troubleshooting Windows, particularly XP and higher, is preferred
• Familiarity with databases; experience with SQL is especially desirable
• Intelligence, motivation, and a team player attitude

This position is also available with a Bilingual focus on Spanish