IT Helpdesk Specialist

Information Technology Systems | Long Beach, United States


Laserfiche is currently seeking an onsite IT Helpdesk Specialists to serve as the first point of contact for providing technical assistance and handling support for issues related to computer systems, hardware and software. This role performs remote troubleshooting through diagnostics and asking relevant questions and determines the best solution based on the issue and details provided. This role is also responsible for provisioning and de-provisioning users, installing hardware, performing PC maintenance, upgrades and configuration. The ideal candidate has great communication skills, has a passion for IT and troubleshooting.

What You'll Do:

  • Work individually or with other team members to troubleshoot computer system issues, identify root causes and develop solutions to implement.
  • Serve as the first point of contact for employees seeking technical assistance over phone, ticketing systems, instant messaging, and email.
  • Handle provisioning and de-provisioning of user accounts, configure and deploy desktop and workstation hardware using standardized hardware, OS images and software.
  • Manage day-to-day administrative functions for applications and computing systems and maintains system access controls.
  • Perform PC upgrades, repairs, maintenance, license tracking and hardware/software configuration.
  • Follow up on outstanding requests and ensure timely resolution.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Enforce corporate information security and IT policies.
  • Recommend and purchase hardware & software and evaluate vendor products.
  • Other duties added and/or assigned as needed.

What We're Looking For:

  • Bachelor’s degree in engineering, math, physics, computer science or a quantitative field required
  • Strong customer service skills matched with interpersonal communications skills.
  • Familiar with troubleshooting Windows, Mac, iPhone, and Android technologies.
  • Knowledge of Windows, Mac OS, Active Directory, NTFS permissions, networking, PC hardware, printers, scanners, computer peripherals and mobile devices. 
  • Utilizes critical thinking and analytical problem-solving skills to resolve issues and complete tasks.
  • Understanding of security practices for physical, network, wireless security, permissions, and encryption.
  • Ability to work in a fast-paced environment, communicate technical information both verbal and written to a wide 
  • Must be able to work onsite (Long Beach, CA) Monday - Friday (8:00 AM - 5:00 PM PT)

Preferred Education and Experience:

  • 1-2 years of IT helpdesk or call center support experience
  • Certifications in related technologies such as Microsoft MCP, Cisco CCNP or VMWare VCP

What We Offer:

  • Temporary or permanent workplace relocation in states we have a business presence
  • Paid volunteer days to give back to the community
  • 15 days of paid time off (to start) + 4-day year-end closure + 3 additional 'me' days
  • 9 days of paid public holidays
  • Generous 401 (k) employer match contribution
  • Professional development and career growth opportunities
  • Mentorship program participation to inspire the rising leaders of Laserfiche
  • Employee Resource Groups (ERG) and opportunities to contribute to our DEI initiatives
  • Employee Referral Program

About Us:
Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Customers in 5+ industries use Laserfiche cloud-first development approach to boost productivity, scale their business and deliver digital-first customer experiences.

Laserfiche employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.

Click here to learn more about Life at Laserfiche.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.