Technical Trainer

Sales | Long Beach & Remote States, United States


As a Technical Trainer, you will educate customers, technical resellers, and Laserfiche employees in using, configuring, and understanding the software. This role will be responsible for creating curricula and delivering trainings that break down technical concepts and express them in a clear, meaningful way. Furthermore, we are looking for someone inventive who can design trainings that are engaging, as well as someone who is a go-getter due to the inter-departmental nature of these projects.

Eligible States for Remote Work: Arizona, California, Florida, Georgia, Hawaii, Maryland, Massachusetts, Minnesota, Nevada, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC, West Virginia and Wisconsin

What You'll Do:

  • Devise training curricula that explain technical concepts in a straightforward, visually-engaging manner that is tailored to the audience and ideally leveraging adult learning principles
  • Collaborate with team members and internal departments to determine course content and incorporate case studies into the curriculum.
  • Update and enhance course materials according to software updates and user feedback
  • Serve as a Laserfiche software expert: learn to configure it, understand its architecture, and stay up-to-date on software changes.
  • Execute trainings virtually and in person. Expected travel up to 15% annually.
  • Lead the development of courses and conduct training sessions for the annual Laserfiche conference
  • Deliver Train the Trainer programs, including coaching and mentoring new team members.
  • Coordinate logistics for training events.

What We're Looking For:

  • Bachelor’s degree
  • 3+ years previous technical training experience
  • Have a solid understanding of software, hardware, networking, and database concepts
  • Exceptional communication and presentation skills
  • Strong self-initiative, planning, and organizational skills
  • Must be adaptable, flexible, and proactive

Preferred Education and Experience:

  • Scripting or programming knowledge (SQL, JavaScript, CSS, JSON)
  • Teaching, tutoring, or working with a Learning Management System
#LI- Remote
#LI- Hybrid

What We Offer
  • Remote work opportunities + hybrid work arrangement
  • Temporary or permanent workplace relocation in states we have a business presence
  • Paid volunteer days to give back to the community
  • 15 days of paid time off (to start) + 3 additional 'me' days + 5-day year-end closure 
  • 9 days of paid public holidays
  • Generous 401 (k) employer match contribution
  • Professional development and career growth opportunities
  • Mentorship program participation to inspire the rising leaders of Laserfiche
  • Employee Resource Groups (ERG) and opportunities to contribute to our DEI initiatives
  • Employee Referral Program to gain extra cash
About Us:
Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Customers in 5+ industries use Laserfiche cloud-first development approach to boost productivity, scale their business and deliver digital-first customer experiences.

Laserfiche employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.

Click here to learn more about Life at Laserfiche.

COVID-19 Policies:
Successful applicants must comply with company COVID-19 policies, which are subject to change in response to public health, regulatory and business circumstances. Note Laserfiche is a federal contractor.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.