Software Support Engineer

Technical Support | Arlington, Virginia


The Software Support Engineer role is for people who are passionate about helping others. You will be communicating with our resellers and customers in a variety of industries such as financial services, government, and education, working with them address any type of issue that arises from using the Laserfiche software. It is an excellent opportunity for intelligent, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communication skills, tackle tough challenges through problem-solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche’s Technical Support team!

Laserfiche is a global software company focused on using technology to accelerate how business gets done, by creating software that people love to use. The Laserfiche software platform eliminates manual processes and automates repetitive tasks. We provide our customers with AI-powered digital workflows, e-forms, document management and analytics solutions to gain insight into performance, improve customer experience and grow their business. 

 Responsibilities Include:

  • Providing technical consultation regarding the configuration and usage of Laserfiche software
  • Diagnosing issues that arise through the usage of our software in customers' production and development environments
  • Working with the Laserfiche development team to troubleshoot more complex issues
  • Software testing and bug verification as major releases near
  • Developing strong working relationships with resellers, customers, and Laserfiche team members

 What You'll Need:

  • BS/BA preferred
  • Ability to learn and understand software, hardware, networking, and database concepts
  • Exceptional problem-solving and people skills
  • Think with a clear mind and originate clever and useful solutions
  • Demonstrated ability to provide both written and verbal explanation of complex technical concepts to non-technical audiences; experience in teaching or tutoring is a plus
  • Ability to communicate effectively both in-person and on the phone
  • Maintain professionalism
  • Intelligence, motivation, and a collaborative attitude
  • Knowledge or familiarity with the following is a plus:
    • Windows server/client operating systems
    • TCP/IP-based networking
    • Web and SQL servers (IIS, MSSQL, Postgres)
    • Programming or scripting (HTML, JavaScript, PowerShell, SQL, C#, VB.NET)
    • AWS
  • Spanish speaking is a plus

Click here to learn more about Life at Laserfiche

 Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.